Years ago my mother took out life insurance polices on both my children. Upon her death a year ago, I became the owner of these polices. Then, 6 months ago, I got re-married and moved. How dare I do this, it caused so many problems!
I called United of Omaha customer services. My call was answered on the first try and I did not have to endure any of that your-call-is-important-to-us stuff, I was only placed on hold once for a relatively short time and the entire call only took about 15 minutes but...
The customer service rep I spoke with was not exactly rude but he wasn't very friendly either or all that eager to help it seemed. He sounded like I woke him up and he was so confused about the fact that I had gotten married, changed my name and moved. Aren't these things fairly common? In the end, he did get my address changed and said he would send out the appropriate forms for me to sign for both policies. I did recieve a form for one of the polices but it has been almost a month now and I have yet to recieve the other one. Guess that means I will have to call again. Geez, I hope I don't wake him up again.
Over all I would rate this experience as half positive and half negative. The negative being I now have to call again and go through the whole story again. I hate it when that happens.