We are huge Disney fans so we stayed away from Universal for a while. Finally we decided to give it a try.
I will say Universal Studios is much more intense then Disney. I feel Universal really is more for older kids, like 7 years and up. There are some younger rides, but I just feel not nearly enough to keep little ones entertained.
I felt Universal was much smaller then Disney, but that is OK. I do have to admit Universal has some pretty awesome rides. My whole family really enjoyed Revenge of the Mummy! This has to be one of my top rides ever. There are twist and turns and be prepared is all I can say.
Shrek 4D was very nice and this is one of the attractions I feel young children would be OK on, especially if they like Shrek.
My son had a lot of fun on Men in Black. It is an interactive ride where you have to save the Earth from the aliens. The effects were great.
You can not leave this park without going on Jaws! This one will scare young kids and maybe even some adults, but it is so much fun and you never know what the Great White will jump up to say "hi"
As we were walking around the park we ran into a Blue's Brothers show. It is outdoor stage show. My husband is a Blue's Brothers fan so he enjoyed this. If you can I would try to catch one of their shows. These guys put on a great show and are pretty good.
We did go into Woody Woodpecker's Kid Zone, but we did not go into any of the rides or shows. My son felt this area was too babyish, especially when we found out Barney is in this area.
As far as the employees, it really was hit and miss. Some employees we ran into were really polite and seemed to enjoy their job and others were rude and did not want to be there. A few of the ride operators seemed pretty bored and did not smile even when I said hi.
We went in the middle of a week, on a Tuesday, and it was not too crowded. We stayed at one of the Universal hotels so we were able to use our room key as express passes. What that is is with a special pass you can bypass the regular line and go into a usually much shorter line. If you are not staying at one of their hotels, you can also buy an Express pass. I am not sure how much they are but they are worth it. Some lines can be hours long. Of course when you go in the bypass line, you can some evil looks from the people in the regular lines, but I do not let it bother me.
Universal Studios is a fun place, but like I said before I would really recommend it more for families with older children.