I have Verizon Wireless and when my upgrade became available a few months ago, I decided to try the Blackberry Tour. The reason for this is because I needed a phone that would multitask and also had a great calendar. I use my phone for business and also for social networking so I felt this would be a great choice for me.
My first impression was that is was easy to set up. I set up Facebook, Twitter, 3 emails and my contacts very easily. I did not use any directions to do this. While I am usually great with technology, I do not think most people would have problems setting this phone up. It came with a belt clip, a slipcase, AC adapter, USB charger, headset and battery.
It has a QWERTY keyboard and a RIM trackball. These feature make it fairly easy to use. There is a lock button on the top of the phone and volume buttons are on the side. I use the volume buttons a lot because I downloaded all my music on the memory card that came with the phone. The Tour makes a great MP3 player and I no longer even use my iPod anymore. I love having everything in one place. In fact, I use it as my camera, too. The mega pixels are only 3.2 but it has autofocus so the pictures are surprisingly good.
The one thing that is frustrating is that if you use the browser a lot the phone will get locked up. The cache needs to be cleared on a daily basis or else it is slow and you won't be able to use it after awhile. I forget to do that alot and have to take out the batter, restart it and then clear out the cache and browser history to get it to work properly. Once it is cleared it works quickly.
Overall, I love this phone. It is not as pretty as some of the other options out there and it is not touch screen. I personally have had bad luck with touch screens and cannot get them to last longer than a year. Since I use my phone all day long, I need a phone that is durable and will last for a long period of time. I recommend this phone to anyone that does not want a touch screen but does a lot of multitasking.