I have flew with my baby (3 months) from Perth to Singapore, it was 5 hours flight. I have booked for bassinet and when I checked in they did not say anything about bassinet, so I assumed that everything was fine. When I was on board, my seat was in the middle of the aircraft without bassinet. I had to carry my son 5 hours flight.
When they serve meal, I tried all my best to eat with one hand. When I finished I asked for removal of the tray so I could go to the restroom. The staff answered me that "You have to wait to your turn" (!!!). So disappointed and piss off I said "Thanks for your concern"
From that point of time, I never fly Qantas unless I have no choice.
So i make a worst list about Qantas and send to them without any reply back from them:
1. The service is slow and inefficient.
2. The staffs are rude and no helpful.
3. The aircrafts are old, small and not clean.
4. The price is premium but the service is not premium (or rotten service)
And my frequency fly member cost me nearly AUD400.
So if you can avoid this airline, please do!